FAQ about our holiday apartment

Frequently asked questions about our Surfers Paradise Accommodation Apartments

 

Do you have Free Wi-FI ?

Yes, we have Free Wi-Fi that is available in all rooms .It can be used to accommodate up to 8 devices at the same time so several different people can use it at the same time. It is NBN wireless broadband. We offer our guests limited Free Wi-Fi Internet for 1 day based on usage of 500MB in that day. After that usage then purchase of data and plans apply . These can be made online at very reasonable rates.

Can I request a specific apartment ?

We try our best to give you the apartment you request .However please be aware that our apartments are individually owned properties. Each apartment has slightly different furniture packages and decor. Unfortunately we are unable to guarantee a specific apartment at time of booking. Therefore the photos you see on the web site may not correspond to the unit you are allotted.

Is your pool heated?

Our pool is heated all year as we find even on our sunny Gold Coast on our sub-tropical nights the pool may get chilly in the evening for those who enjoy an evening swim. We also have a hot spa and sauna as well as children pool.

How many people can fit in 1 bedroom surfers paradise apartments?

The one bedroom apartments are perfect for a couple and have one queen size bed or 2 singles. Up to 3 persons can stay.However an extra person can be accommodated utilizing a rollaway bed for just $30 per night.

How many people can stay in 2 bedroom surfers paradise apartments?

The two bedroom apartments can accommodate 5 guests utilizing a queen bed and 2 x single beds. We can accommodate a 5th person on a rollaway bed for just $30 extra per night.

How many people can stay in 3 bedroom surfers paradise apartments?

The three bedroom apartments can accommodate 7 guests utilizing different bed configurations such as king bed, queen bed and 2 x single beds. We can accommodate a 7th person on a rollaway bed for $30 extra per night.

What is the difference between the budget, superior and deluxe apartments?

Most of our apartments have been fully or partially renovated with the deluxe apartments being the most recent renovation. Please view our accommodation section for details of facilities in each apartment·

TheThe deluxe apartments all have amazing river views and have been recently renovated with more modern style furniture, fixtures ,fittings with air-conditioning living areas.
The superior apartments are fully renovated or partially renovated but may not have air conditioning in every bedroom. Most have full river views and some have partial river views or city views.

The budget apartments have city views, are very clean but with older style furniture and fittings with no recent renovations being done.Not all rooms are air-conditioned.

All our apartments are are individually owned so the decor and fittings vary from apartment to apartment.The photos for each apartment are from an actual apartment in that category and the apartment you will stay may have a different decor.

How big are your holiday apartments?

One of the most common comments from our guests is how spacious and practical are our apartments. They are all fully self-contained but you will need to purchase your own supplied after the complimentary starter pack runs out. and Moorings on Cavill apartments are recognized as very big Gold Coast apartments.

Do two bedroom apartments have one or two bathrooms?

2 bedroom apartments always has two bathrooms. An en-suite with walk-in shower, vanity and toilet and a second bathroom with shower, bath and toilet

How many bathrooms do the three bedroom surfers paradise apartments have?

The three bedroom apartments have three bathrooms. An en-suite with walk in shower and toilet plus two other bathrooms with showers and toilets. We find that our guest find it convenient to have separate bathroom facilities and this is a very popular apartment choice for our repeat guests for their holiday accommodation..

What complimentary amenities do you supply?

Every apartment has a startup package in the apartment.This includes coffee, tea ,sugar ,milk ,detergent ,washing detergent ,rubbish bag,cleaner scrubber, bath soap and on your pillow you will find a chocolate specially for each guest.

Do you provide Hair Dryers?

Yes, each of the apartments have a hair dryer

When the Free Wi Fi finished what do I have to do?

Wi-Fi is available in all areas of the Moorings on Cavill. When you have used all your free Wi-Fi then for a small charge based on the time you wish to use you can purchase additional plans.Just click onto our in house system for high speed Wi-Fi and only pay for the time you use.

Does each of the apartments have a laundry?

Yes, all the apartments have a separate laundry with washing machine and dryer. We also provide a clothes rack, ironing board and iron.

Does every apartment have a kitchen?

Yes, all the apartments have a full size kitchen with full size fridge, dishwasher, oven and stove. Kitchens are equipped with crockery, cutlery, cooking utensils, bowls, storage containers, placemats, saucepans, fry pan and other kitchen items such as teapot and cups.

Does every apartment have a balcony?

All the apartments have a balcony with outdoor table and chairs

Are all the apartments air conditioned?

All apartments have individual air conditioning units in apartments. Some of the two bedroom deluxe apartments are fully air-conditioned with an air conditioner in each of the rooms. Most apartments have an air conditioner and ceiling fan in bedroom.Please see the details on each room category for details.

Can I get meals delivered to my apartment?

We offer room service for our guests. Just phone up, order and we deliver direct to your apartment door. Sign and pay on checkout as we will credit this room service to your credit card.

Disabled Facilities

Many of our guests in wheelchairs find Moorings on Cavill comfortable and easy to use. While we do not have any apartments specifically for our disabled guests all our apartments are accessible by lift. We have a main entry walkway designed for wheelchairs so easy access to the building from car park and internal lifts. All doorways are wide enough for wheelchairs and many apartment have a walk in shower. Please advise with reception when you book to make sure the shower is wheelchair accessible as some older units still have a shower hob.
Surrounding access from the Moorings is easy as you can take a wheelchair around the flat riverfront and wide footpaths areas.
Our children’s pool is great for disabled children as they are able to easily sit and swim in the shallow pool

Can baby equipment like cots and high chairs be organised?

We can arrange to hire in baby equipment so that it can be in your apartment when you arrive. Contact us on with what you require, we will get a quote for you and will arrange to have this in your room on arrival.

Are all the apartments the same size?

Yes, all the one bedroom apartments are approximately same size and all the two bedroom apartments are the same size.See our accommodation section for the actual sizes of apartments..

Do each of the apartments have a view ?

Yes, the Moorings on Cavill building is unique as it has been designed in such a way that all apartments have views.Most of the apartments face north with views of Nerang River and Surfers Paradise hinterland mountain views from the balconies. Some apartments have city views and as well as river views while some have views of the bustling activity of Cavill Avenue. Every apartment has a view with wide windows going onto a balcony.

Is Moorings on Cavill good for family accommodation in Surfers Paradise?

We welcome families with children .The one, two or 3 bedroom surfers paradise apartments are spacious for families and can accommodate up to seven guests. We also have a large saltwater heated pool, a special children’s wading pool as well as hot spa and sauna. Additionally there are 2 BBQ areas with covered entertaining areas located right on the Nerang River with amazing river views. There is also an indoor games room with table tennis and play machines.

Romantic Getaways in our Surfers Paradise Apartments

Moorings on Cavill is perfect for a romantic getaway in the heart of Surfers Paradise. Just picture the two of you sitting on the balcony sipping champagne and enjoying the uninterrupted views of the Nerang River and Surfers Paradise in the early evening. Then walk to the nearby amazing nightclubs of Surfers Paradise. We can also arrange a special dinner service for you delivered to your apartment
Ask about our romantic packages.

Can you arrange for flowers or champagne to be in the apartment for our arrival?

Nothing is too much trouble for your special occasion. Please let us know what you would like for that special someone or for a treat for yourself.

Are the apartments air-conditioned?

Most of the apartments have air-conditioning and our rates and reflect this for those that have limited air-conditioning. All apartments have some air conditioning or ceiling fans.However as we are located on the river with river breezes, the fresh breeze and the fresh salt air is very cool and the air-con is often only needed on very hot evenings.

Do you provide the bedroom and bathroom linen?

All the bed linen and the bathroom towels are provided at the start of your vacation. We do have extra towels and bedding available at a nominal cost. Beach towels also can be hired for small charge.

Can I get extra bedroom and bathroom linen?

Yes, we can provide this at nominal cost any time you require. Just phone reception for immediate service.

Can I get extra cleaning in my apartment?

Yes, we offer several cleaning service packages for our guests so their stay can be relaxing. Please discuss with reception when you arrive.

Are the apartments non-smoking?

Smoking is NOT permitted in the apartments and if smoke is detected there will be an automatic extra charge for cleaning and deodorizing of the apartment. See terms and condition for these penalty changes. However you may smoke on the balcony with the doors firmly closed to ensure that there is no smoke wafting into the apartment.

Are you located close to Surfers Paradise Beach?

Moorings on Cavill is only 500 metres and a 5 minute walk directly up Cavill Avenue to the beach. Please make sure that you always swim between the flags! NEVER swim if there are no lifesavers on duty.

Do you have a babysitting service?

We recommend a local, accredited babysitting service which we can put you into contact with prior to your arrival or any time during your stay

What TV channels do you offer?

Foxtel is FREE plus regular digital channels are in your apartment

How often are rooms serviced?

For bookings in excess of 7 nights you will receive a mid-stay service. During this service all linen and towels are replaced. The apartment laundry has a washing machine and drier as well as an ironing board and iron so you can wash your own clothes at any time.Additionally we can provide a room service clean daily or as required for additional change.

Is it cheaper to book online?

As unlike many of the larger accommodation hotels we will discuss your exact requirements and chat to you so the answer is no! Booking online is not cheaper. We will match rates depending on availability and most times you will find that we can offer better rates than any online rate. Additionally if you book direct we can guarantee a particular room for you.

If I cannot see the dates or apartment type online does this mean it is not available?

For various reasons it is not always possible to have every combination of apartment offer online. Please give us a call direct as we may be able to meet your request.

I cannot use the phone during office hours so can I phone you after hours?

Yes,please leave a message with our after hour’s receptionist and we will call you back next morning. As we often check our emails in the evenings feel free to send us an email as well.

What happens if we are arrive outside of your office hours?

This is no problem at Moorings on Cavill. Just press the after hour’s button at our front door. Speak with the after-hours receptionist and we will let you into the reception area. They will give you a code to the safe located on the reception desk.We have a secure safe box where we will leave your keys, parking map and room information.

What is your Cancellation Policy?

Standard Cancellation Policy (Low / Mid Season):
Cancellation Window: 3 Days
Inside Window Penalty: $200
Outside Window Penalty: $50

Standard Deposit Policy (Low / Mid Season):

For all hotel collect bookings, we charge $200 at the time the booking is made.

In the event that the booking is cancelled within 3 days, this deposit is kept as your cancellation fee.

If the booking is cancelled outside 3 days, then $50 is kept as your cancellation fee and the remainder is refundable.

High Season Cancellation Policy:

Dates:
25/03/2016 – 29/03/2016
25/12/2016 – 09/01/2017
Cancellation Window: 14 Days
Inside Window Penalty: $500
Outside Window Penalty: $200

High Season Deposit Policy

For all hotel collect bookings during this period we charge $500 at the time the booking is made.

In the event that the booking is cancelled within 14 days this deposit is kept as your cancellation fee.

If the booking is cancelled outside 14 days, then $200 is kept as you cancellation fee and the remainder is refundable.

In the event of a no-show the full amount of the booking must be paid.